January 28, 2012
Sunrise on Lake Winnisquam
I'm a morning person. I love to wake up early. I feel it's the best part of the day.
One of the advantages to waking up early is getting to see some of the spectacular sunrises here on the loch.
Since I live on the west shore of Lake Winnisquam, I get to see the stunning show Mother Nature puts on just about every week.
Here's one that happened in December of 2011.
Ice and Sand
Here in New England the winters can be most interesting. You discover pretty quickly that ice can form on driveways and sidewalks with little effort.
One of the contributing factors is cold temperatures that cause road, driveway and sidewalks to be BELOW freezing even though the air temperature is ABOVE freezing.
At night, when the temperature drops, the liquid water flowing across the surfaces flash freezes.
Instead of using salt on the ice, sand is highly effective. It provides the needed traction you must have to walk and drive. You can put nice cleats on your boots for foot traction, but sand works well too.
The added advantage of sand is that it help aid melting because of its dark color. It absorbs some of the radiant energy of the sun on those bluebird days we get up here.
The other great advantage of sand is that it's recycled with ease in the spring. You just sweep it up and save it for next winter!
January 4, 2012
Big Commerce Review - Open Tickets and Broken Features
I've been using shopping carts online since 1996. That puts me back in the Wild West days of the Internet. I was happy to discover Big Commerce several years ago, because I had always had issues with all the other carts I used. Heavy Sigh, I'm continuing to move sideways.
My faithful assistant Roger, deals with the cart and is in charge of entering tickets for bugs, errors, etc. Here's an email he sent to Lee Sellers, the Sales Manager of Big Commerce, back on February 10, 2011.
It's now been nearly eleven months, and we've not heard back from them. What a sad state of affairs. Needless to say, the bugs in the cart are not yet fixed. Here's the email:
January 3, 2012
Big Commerce Review - Store Statistics BROKEN
I've been using Big Commerce as my shopping cart for several years. Overall, I'm pretty satisfied. But it has a massive defect and my requests, filed for over THREE years, have fallen on deaf ears.
What's my beef? Simple. When you ask the cart to return your Top 20 Customers, it brings back total garbage. I'd LOVE to reward my top customers with personal Thank You's, maybe a private Promo Code, or some other gift - that's if I knew WHO they were.
Here's but one example of how crazy the data is. Laura indeed bought things from me, but she didn't buy 19 things in the month of October, 2011.
The problem with these grievous errors is that you start to lose faith in any other numbers at the cart. For example, are the total sales correct? What about the Best Selling Products? Are the ones the cart says are best sellers REALLY the ones people are buying the most?
Who's got the time to determine this using an abacus and the raw data? I expect a powerful shopping cart like Big Commerce to be right - especially with a trivial task of telling me what customers buy the most in any given date block.
Good grief Big Commerce, get it right!